Legal
Privacy Policy
This policy explains the main ways Aasaan collects, uses, and protects personal information when you use the web platform and related services.
If you need a formal clarification, please reach out through the contact page.
Information we collect
We may collect information you provide directly, such as your name, phone number, email address, delivery instructions, and account details when you sign in or place an order.
We may also collect limited usage and device information such as IP address, browser type, page interactions, and timestamps so the service remains secure and easier to improve.
How we use your information
Your information helps us authenticate accounts, process orders, coordinate delivery, improve support, and maintain a consistent experience across the customer journey.
We may also use operational and analytics data to understand design friction, performance issues, and feature quality over time.
Sharing and service providers
We may share necessary information with delivery partners, merchants, payment providers, hosting providers, analytics tools, and support systems when that is required to operate the service.
We do not sell your personal data as part of the normal operation of this website experience.
Retention and protection
We keep personal information only for as long as it is reasonably needed for service delivery, compliance, fraud prevention, dispute handling, or legitimate business operations.
We use reasonable technical and organizational safeguards, but no system can promise absolute security in every circumstance.
Your choices
You can contact us to ask about your account information, request corrections, or raise privacy concerns related to platform use.
For privacy-related questions, use the details on the contact page and include enough information for us to identify your request safely.
