Legal
Terms and Conditions
These terms outline the basic rules for using Aasaan's website and related ordering services. Please read them carefully before using the platform.
If you have questions about these terms, please reach out through the contact page.
Use of the service
Aasaan provides a customer-facing web experience that can include browsing menus, signing in, placing orders, and accessing related support or account services.
By using the service, you agree to use it lawfully, provide accurate information, and avoid any activity that interferes with platform performance, rider operations, or merchant workflows.
Accounts and access
You are responsible for keeping your login methods, OTP access, and account information secure. Any activity performed through your account may be treated as your activity unless reported otherwise.
We may suspend or restrict access if we reasonably believe an account is being used fraudulently, abusively, or in a way that creates risk for customers, riders, or merchants.
Orders, pricing, and availability
Menus, prices, timings, store availability, delivery windows, and promotional offers can change without prior notice. We aim to keep the experience accurate, but live operational changes may affect what is shown.
Merchants remain responsible for fulfillment accuracy, while delivery timing can be affected by traffic, weather, high demand periods, or incomplete delivery information.
Cancellations and support
Cancellation, refund, and issue-resolution decisions may depend on order stage, merchant preparation status, payment method, and delivery progress.
If something goes wrong, contact us through the support channels listed on the contact page so we can review the order context and guide the next step.
Intellectual property and updates
The website design, branding, layouts, logos, graphics, text, and product experience elements are protected by applicable intellectual property laws and may not be reused without permission.
We may update these terms from time to time. Continued use of the service after an update means you accept the revised version.
